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Your challenges

Our solutions

Our impact

Getting close

Immersing in the daily lives of customers, developing a deep contextual understanding of their behavior and motivations.

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Insight activation

Turning consumer observations into meaningful insights, formulating and validating insights for maximal impact.

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Activating brands

Understanding and driving brand identification, co-creating and validating brand activation.

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Shaping ideas & concepts

Ideating, co-creating and validating new ideas and concepts based on validated insights.

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Shaping products & services

Optimizing and validating marketing mix elements in order to drive product and service performance.

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Shaping user experience

Understanding and optimizing user experience in order to drive satisfaction, conversations and recommendations.

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Tracking performance

Assessing marketing performance through brand, conversation and satisfaction monitoring.Read more

Consumer Consulting Boards

Structural collaboration between a mid-sized group of consumers via a closed and moderated online community platform during an extended time frame.

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Online interviews

Getting ‘up close and personal’ with hard-to-reach people or discuss sensitive subjects is what one-on-one interviews are all about.Read more

Digital surveys

What we do to people is as important as what we ask them. We extend this view also very much into our survey propositions, making them more engaging, fun and attractive!

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Social media listening

Our ground-breaking and award-winning social media netnography approach facilitates insight generation, enhances brand understanding, sparks ideation, and tracks marketing activation impact.

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Consumer-led ethnography

We engage people to observe their own environment for us and then we empower other people with various views to co-interpret these observations.

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Online group discussions

Our digital viewing facilities offer an informal ‘café’-like setting: fast familiarity between equal discussion partners, frank & sharp debates with rational argumentation, well-balanced with emotionality, and a good atmosphere throughout.

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External leverage

Typically, research is kept away from the outside world. Yet it offers enormous opportunities to relevantly put your brand, product or service in the spotlight. Read more

Internal leverage

Having insights without people bringing them into action is useless. We drive ultimate customer centricity by uniting employees and other stakeholders around the customer.Read more

Knowledge leverage

Making smarter decisions is still the core deliverable of marketing research. Using a variety of innovative methods and techniques, we engage customers to think harder and better. Read more

The value of big data

How to assess the value of big data

One room, four speakers and a lot to digest. Content, that is. But MOA knows how to put their customers first. At times, the MOA Summit might as well be a food summit. Casa 400 hosted a fruitful afternoon and, after an inspiring network lunch, Rene van der Laan (SAS), Olav Lijnbach (GfK), Vincent Pijpers (Tweakers) and Martin Strub Hidalgo (Google) took the floor in their quest to tell us about where we stand with big data, why we should tame it and… how we should handle it.Read more

An outlook on Generation Now!

An outlook on Generation Now!

As published on How Cool Brands Stay Hot on October 28, 2014. Together with De Morgen, InSites Consulting took a deep dive into the world of Millennials, more specifically 1,000 Flemish Millennials (aged 20 to 29). We talked about their dreams, how they see the world, their work ethic and much more, in order to find out what really sets this generation apart from previous generations. Throughout the past weeks, De Morgen already launched the first results of this study in their restyled newspaper (and accompanying website). In what follows here, we share the results on 4 topics that struck us the most.Read more