Fringe report: Is Market Research really a career?
What is the image of the market research industry amongst young graduates? What makes them tick? Is our industry considered to be a successful career path? Tonight, the results of a global quantitative study by Fringe Factory will be launched at the 2013 BAQMaR Conference. Discover how you can win the quest for talent by increasing the appeal of our industry.Read more
The future of customer service: From personal, to self, to crowd service
As published on the Conversation Management blog by Steven Van Belleghem on November 4, 2013. The corporate world is at full stretch. On the one hand companies must meet ever-growing expectations with regard to customer experience, while on the other hand there’s a need for economic efficiency. The ultimate challenge for the customer service of the future consists in offering improved customer service at a lower cost.Read more
Mo’talk, Mo’action
Last month 12 brave InSites Mo Bros and I stood up and took on the challenge of growing a ‘tache to raise awareness for ‘Movember’. By the end of the month we managed to raise £621 and a lot of eyebrows too from clients and colleagues alike. Movember as an initiative is something that I hold dear and I’m glad that collectively we practiced what we preached and significantly levelled up my game from previous years. This being my third Movember, it was fantastic to see faces from all of our offices across the globe getting involved and sharing the message.Read more
