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Your challenges

Our solutions

Our impact

Getting close

Immersing in the daily lives of customers, developing a deep contextual understanding of their behavior and motivations.

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Shaping insights

Turning customer observations into meaningful insights, formulating and validating insights for maximal impact.

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Activating brands

Understanding and driving brand identification, co-creating and validating brand activation.

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Shaping ideas & concepts

Ideating, co-creating and validating new ideas and concepts based on validated insights.

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Shaping products & services

Optimizing and validating marketing mix elements in order to drive product and service performance.

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Shaping user experience

Understanding and optimizing user experience in order to drive satisfaction, conversations and recommendations.

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Tracking performance

Assessing marketing performance through brand, conversation and satisfaction monitoring.Read more

Consumer Consulting Boards

Structural collaboration between a mid-sized group of customers via a closed and moderated online community platform during an extended time frame.

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Online interviews

Getting ‘up close and personal’ with hard-to-reach people or discuss sensitive subjects is what one-on-one interviews are all about.Read more

Digital surveys

What we do to people is as important as what we ask them. We extend this view also very much into our survey propositions, making them more engaging, fun and attractive!

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Social media listening

Our ground-breaking and award-winning social media netnography approach facilitates insight generation, enhances brand understanding, sparks ideation, and tracks marketing activation impact.

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Consumer-led ethnography

We engage people to observe their own environment for us and then we empower other people with various views to co-interpret these observations.

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Online group discussions

Our digital viewing facilities offer an informal ‘café’-like setting: fast familiarity between equal discussion partners, frank & sharp debates with rational argumentation, well-balanced with emotionality, and a good atmosphere throughout.

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External leverage

Typically, research is kept away from the outside world. Yet it offers enormous opportunities to relevantly put your brand, product or service in the spotlight. Read more

Internal leverage

Having insights without people bringing them into action is useless. We drive ultimate customer centricity by uniting employees and other stakeholders around the customer.Read more

Knowledge leverage

Making smarter decisions is still the core deliverable of marketing research. Using a variety of innovative methods and techniques, we engage customers to think harder and better. Read more

Heineken

How we helped Heineken design the club of the future

Join Tom De Ruyck, Head of Research Communities at InSites Consulting on Wednesday June 20 in our London office for a breakfast meet-up.

What can you expect?
A hands-on presentation of our recent Heineken concept club community, a global collaboration project providing a 360° view on the motivations of people. All this will be catered with some croissants, a nice cup of coffee and a morning chat with colleagues from across the industry.

Why should you join us?
Engaging consumers is one of the key elements of the Conversation Company. Research Communities are a great way to connect with consumers and offer actionable insights for their brand’s future marketing. Let’s talk about how we can make your market research more actionable and how you can engage with your consumers.

We kick off at 9am on Wednesday June 20 with coffee and croissants, followed by a 30min presentation by Tom. Interested in joining us? Send an e-mail to your InSites Consulting contact or to marketing@insites-consulting.com

The Mobile Mindset

The Mobile Mindset: a guide to develop and fine-tune your mobile strategy

Today we published a new InSites Consulting research report among 800+ smartphone users. The full report gives insights into how they use their phones and tablets. It describes the openness for mobile marketing efforts by companies, with a deep-dive into the use of applications and the drivers of daily smartphone use.

The research findings are summarized in our Mobile Mindset Model which can guide marketing and research teams in the development and fine-tuning of a mobile strategy.

And the best part is… it has juicy numbers and you can use them entirely for free.Read more