I am happy to say that I saw Roberto Verganti at the Stichting Marketing Congress 2010. Roberto Verganti, the man who (according to tweets during his speech) deserves his own television series.
Roberto Verganti, the man who tells us in the first minutes of his speech that “to an Italian, the most relevant thing is love”, and goes on to say that the ultimate form of creating loyalty to your products, is creating products that people love. If you compete on love, you ask people to stay with you.
It is only after this passionate introduction, that the core subject of Verganti’s speech emerges: How should you innovate, so that you create products that people fall in love with? It’s not creativity (ideas are cheap in today’s internet age), and it’s not user-driven research either. Well, research is definitely important, but mainly for incremental innovation (improving existing products) or testing disruptive products once you designed them. And you need disruptive innovations to make people fall in love. So how do you go on about this? What is a disruptive innovation, and how do we find the inspiration to start them?
Read more