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Australia test ground for award-winning bot research

Australia first test ground for award-winning bot research

Our Australian branch recently won the Best Paper award at the Australian Market and Social Research Society (AMSRS) National Conference….

How insight departments deal with change, while fundamentally things remain the same

Written by Niels Schillewaert

With shifting sources of competitive advantage, urbanization leading to new mindsets, behaviors and economies, advanced tech-connected living, the world around…

Ingredients of Customer Centricity: Extreme Creativity

Written by Christophe Vergult

In this series, we evaluate the three core ingredients to become a truly customer-centric organization: zooming in on Extreme Creativity. Consumers’ wants and needs change. So, being more creative in your approach means staying abreast of these changes. If you wish to excel, you have to be creative.

InSites Consulting and Join the Dots join forces to accelerate community offering

We’re thrilled to finally share the news: we’re taking a major leap forward in our growth ambitions. We are proud…

Ingredients of customer centricity: Extreme Speed

Written by Christophe Vergult

In this series, we evaluate the three core ingredients to become a truly customer-centric organization: zooming on Extreme Speed. If you wish to improve your organization’s internal clock speed and time-to-market, you need to adopt an agile, flexible, and fast approach. Speed is the key.

Ingredients of customer centricity: Extreme Customer Obsession

Written by Christophe Vergult

The word ‘Obsession’ so easily lends itself to (potentially) unhealthy connotations. Rest assured, that’s not how we mean it. When we talk about Extreme Customer Obsession, we mean having a (healthy!) enthusiasm and passion for your customers. And to cultivate an understanding, and to act on that understanding in ways that will surprise and delight them.

Customer centricity: the new Copernican revolution

Written by Christophe Vergult

Unfolding the innovation DNA: Pilot

Written by Filip De Boeck

In our Innovation series, we aim to unpack Innovation’s DNA characteristics. We started with Friction and explored the role of Passion. We are now at the third and final characteristic: embracing a perpetual beta approach. In other words, adopting a Pilot mentality.

Unfolding the innovation DNA: Passion

Written by Filip De Boeck

Successful innovators are characterized by this drive and endurance to take an insight forward. Their aim is to turn it into an idea and subsequently a concept. Here’s how surgically infusing passion into your process can bolster your proposition.

Unfolding the innovation DNA: Friction

Written by Filip De Boeck

Many innovations, especially disruptive innovations, start with a friction, a frustration, an unmet need: the founder experiences a problem for which there is no solution, so they create the solution. This is also the first of 3 DNA characteristics incumbents can infuse to catch up with disruptors.

Innovation's David vs Goliath

Written by Filip De Boeck

Disruptive newcomers are threatening incumbents Innovation. Disruption. Some may think these terms are interchangeable. For instance, if you were to…

Onboarding creative crowdsourcing leader eÿeka

Written by Kristof De Wulf

We’re excited to share we’re gearing up a new partner in the InSites Consulting family…! Meet eÿeka (pronounced “Eye –…

ENTERS THE SONIC BRANDING REVOLUTION & CHANCES ARE YOU ARE NOT READY FOR IT

There is a sonic branding revolution going on and you are not ready for it

Written by Hakim Zemni

Ever since the Amazon Echo’s exponential rise to popularity in 2016, smart speakers have been the coolest new applications, on…

Mentha Capital supports InSites Consulting in global growth ambitions

Mentha Capital supports InSites Consulting in global growth ambitions

Written by Anke Moerdyck

We’re proud to announce that we’ll be teaming up with Mentha Capital to further support and accelerate our global growth…

Morten Boye Carlsberg

Connecting with the craft-seeking, switching Millennial generation: an interview with Carlsberg

Written by Joeri Van den Bergh

We connected with Morten Boye, Vice President Marketing Carlsberg Group Denmark, to hear his take on how NextGen marketing has changed and what is important when connecting with these young consumers today and tomorrow.

Do faces speak louder than words?

Do faces speak louder than words?

The use of facial recognition in advertising research. As published in the June-July 2018 edition of the Australian Market and Social…

Mighty easy to escape the commodity magnet

Mighty easy to escape the commodity magnet?

Written by Kristof De Wulf

As published in MarketingTribune on May 1, 2018. In 1992, Rangan and Bowman wrote their Harvard Business Review article on…

Why you need an insight infrastructure & culture

Why you need an insight infrastructure & culture

Written by Tom De Ruyck

In our previous post we talked about the need to align stakeholders within the language of insights and embed consumer…

The shifting marketing (research) reality: from scarcity to abundance

The shifting marketing (research) reality: from scarcity to abundance

We live in an age where information is more accessible than ever before. In the past, information was a scarce…

Engage inspire activate

3 steps to increase your return on insights today

Written by Tom De Ruyck

Marketing research is in a casino situation, where the feeling exists that half the money put on the table for…

WHY INSIGHTS SHOULD BE(COME) YOUR COMPANY LANGUAGE

Why insights should be(come) your company language

As consumer insights professionals (aka insight leaders) we have the sometimes-arduous task of providing provocation and inspiration to our business…