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Participant Support & Rewards Executive

Shanghai Consumer Networks
Your role

What is it about

As Participant Support, you are part of our Consumer Connection team in Timisoara and our bigger InSites Consulting team. You will work with participants from all over the world that are taking part in our research communities. You are involved in optimizing the quality of our services towards our participants.
Your responsibilities

What you'll do

  • Communication & helpdesk: manage incoming participant communication and adequately answer questions
  • Service quality monitoring: escalate reported inquiries to the relevant departments
  • Panel satisfaction: provide qualitative support that increases participant satisfaction
  • Rewards management: second in line for any rewards management requests
  • Social Media Management: monitor and handle incoming communication from participants on all relevant social media platforms
Your profile

What you'll bring

You have strong administration skills and punctuality is your goal. You are able to help people in a friendly way in all circumstances. You have a proficient knowledge of English (both oral and written), any other language is a plus.

Why this is(n't) for you

  • Fresh graduate or in the course of obtaining your bachelor's degree (e.g. Languages, Administration, or similar)
  • You’re a strong communicator with a customer-oriented mindset
  • You have excellent computer skills
  • You’re fun to work with 😉
  • You are not a big fan of repetitive tasks
  • You do not have strong administration skills
Our offer

What’s in it for you

We believe the best work comes from happy people.
Here are just a few of the professional and personal benefits you’ll experience at InSites Consulting.
Can’t get enough? Check out more of our favorite company & team perks!

Pay & benefits

  • Competitive salary
  • Flexible office practices
  • Co-working space at WeWork with clean and comfortable surroundings

A great place to work

Hear from the team

“I’m co-leading our Media & Entertainment research team and as every team within the business, we are a company in the company. We have the liberty to decide which clients we work for, which subsectors we go after, decide on the strategy, how we meet our objectives and also how we design and deliver projects.”

Vincent Konings, Research Team Director

The biggest thing that I truly love about InSites Consulting is how inclusive the company is; they are very people-cultured so you’re coming into a family of people that truly just care about each other.”

Puleng Thutlwa, Junior Research Consultant

One of the things that’s always been really great at InSites Consulting is the career path. I started as a Junior Researcher, and I worked my way up through the ranks, and this has given me the opportunity to coach people, lead accounts, be a team lead, input into company strategy.

Kev Lacey, Research Development Director

InSites Consulting provides great opportunities for growth, based on your desired career path and your skills. We are a group of friendly and fun people to work with, and we help each other out to achieve our goals.

Iuliana Rus, Project Manager

As soon as you join InSites Consulting, you are immediately allocated to your coach. A coach to help you settle within the organization, but also to help with both your personal and career-related issues. The organization puts you in the driver’s set of your career. You determine whether you are ready for a promotion or not.

Honest Muchabaiwa, Senior Data Analyst
Our location

Where you'll work

Shanghai
Our selection process

What to expect when you apply

  • Our recruiting team will review your application and follow up on whether we’ll move forward with your application or not.

  • We will take the time to learn more about you and share more details about the career opportunity.

  • In this stage, we will combine a skill-and-knowledge test (related to the role you are applying for) with an interview, with two of your future team members.

  • You will meet your soon-to-be Team Leader.

  • After a positive evaluation, you receive an offer. In other cases, we always provide candidates with thoughtful feedback.

Contact

Questions

Delia Frigg

Recruiter

Are we a match?

Join the team!

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