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IT Support Analyst
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Your role
What is it about
The primary responsibility of the IT Support Analyst is to provide a stable, computing environment for end users systems. The technologies supported include but are not limited to cellular, desktop/laptop, tablets, and printers. They will also be responsible for prioritizing, documenting, and actively resolving end user help requests. In addition, this individual will manage all employee IT onboarding and offboarding. We are searching for someone who can own the end user experience and be able to focus on quality, details, and customer service.
Please Note: Remote work allowed
Your responsibilities
What you'll do
- Manage ticket queue for regional office handling majority of inbound tickets, escalating to senior IT as needed for capacity and technical needs
- Adhere to and drive adoption of ticket queue management procedures
- Monitor for and respond to occasional afterhours emergencies
- Provide excellent, timely customer support
- Ability to represent yourself as a trusted technology consultant for the company while communicating in business-friendly and user-friendly language
- Account creation, group management
- Image and deploy laptops
- Purchasing/shipping accessories and handling expense reports
- Coordinate IT termination procedure (disabling accounts, receiving equipment)
- Prep, test and track internal rental equipment (handhelds, tablets, cameras)
- Monthly server system patching rotation (requiring quarterly weekend/afterhours work)
- Lead technology projects proportional to work experience (planning, testing and executing)
- Proactively learn new technologies in area of focus
- Make recommendations to areas of focus (laptops, software, tablets)
Your profile
What you'll bring
2-3+ years professional technology experience in end user and entry level server support roles, including helpdesk support
Degree or Certificate in Computer Science, Management and Information Systems, Technology, or similar field preferred, but not required
Professional experience with: Active Directory User and Computers, Windows 10, Windows Server 2016 and newer, Office 365 management, Windows Deployment Services (WDS) and Windows Software Update Services (WSUS)
Familiarity in some or all of the following platforms ideal, but not required: Mac OSX 10.15 and newer, Linux basics (SSH, operating system navigation), Azure (Azure AD, Storage Accounts), Scripting (Batch, PowerShell, VBScript), Crestron conferencing equipment, System Center Configuration Manager (SCCM) laptop deployments and VMWare vSphere
Ability to represent yourself as a trusted technology consultant for the company while presenting ideas in business-friendly and user-friendly language
Ability to occasionally lift and/or move up to 50 pounds
Why this is(n't) for you
- We promote work-life balance by offering schedule flexibility and the opportunity for our employees choose when to remote work or be present in our Royal Oak office
- Human8 offers competitive paid time off including holiday time and a paid company shutdown between December 24th through New Year’s Day
- Our contemporary work environment includes a relaxed dress code – if you’re comfortable, we’re comfortable
- Our health benefit offerings start on day one, all with significant premium contributions from Human8
- Traditional and Roth 401K plans, offering a 100% company match for up to 3% of your salary and a 50% match on the next 2%, available on your first day of full-time employment
- Our celebrated culture includes company outings such as our Tigers game day, Cinco de Mayo celebration, Annual Golf Outing, 5k runs, and lots more
- Our internal philanthropy team organizes charity events throughout the calendar year to keep us engaged within our community
Our offer
What’s in it for you
We believe the best work comes from happy people.
Here are just a few of the professional and personal benefits you’ll experience at InSites Consulting.
Can’t get enough? Check out more of our favorite company & team perks!
Pay & benefits
- Competitive salary
- 1 Personal Day per month
- Bonus plan based on company-wide performance
- 3.3% contribution to a pension fund on top of your salary.
- Dedicated Well-being team to support your mental and physical health
- Wellbeing days
- Happy moments celebrated
A great place to work
Hear from the team
Our location
Where you'll work
IT Support Analyst
Our selection process
What to expect when you apply
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Our recruiting team will review your application and follow up on whether we’ll move forward with your application or not.
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We will take the time to learn more about you and share more details about the career opportunity.
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In this stage, we will combine a skill-and-knowledge test (related to the role you are applying for) with an interview, with two of your future team members.
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You will meet your soon-to-be Team Leader.
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After a positive evaluation, you receive an offer. In other cases, we always provide candidates with thoughtful feedback.
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