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IT Support Engineer
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Your role
What is it about
The primary role of an IT Support Engineer in Human8 is mainly to provide IT support to all internal users / employees by following the best practices in place, in a 1st and 2nd line multi-purpose role.
The position will involve a high level of customer service and support, proactive problem solving and an expectation of continuous service improvement of the Human8 infrastructure and support desk.
We are looking for a Service Desk Engineer to join our Global IT Operations team and support the growth of Human8 and its international expansion.
Together with your team members in the IT Operations team you will be responsible for the IT Service desk & support of all hardware and software.
You are able to align different service desk and regions in 1 unified process and maintain an international IT infrastructure.
With your knowledge and passion for technology, applications and IT systems you can take us a step further than the competition. You will share your knowledge with the users and guide them with training.
Provide support for 800+ users in +25 office locations around the globe, with occasional travel to other offices if required. Because of the different time zones you have to support there is willingness to work in different time zones (early or late shift).
Your responsibilities
What you'll do
- Supporting our end users on hardware and software used at Human8.
- Maintenance and setup of end user devices (Windows & Mac).
- Managing the service desk.
- Creating documentation and training materials.
- Management of Office 365 and other licenses.
- Stock and asset management.
- Installation and support of IT equipment (Wi-Fi access points, printers, videoconferencing,…).
- Deploying new software.
- You will be involved in security operations (access control, configuration, patches, security updates, vulnerability scanning).
- Contact & follow-up with external suppliers for hardware purchases.
- Asset management and stock management (including wiping and disposal of devices).
- Monitoring of the IT environment.
- You can do magical things with scripting (small office automation tasks).
- You make and maintain procedures and other documentation.
Your profile
What you'll bring
You have at least 3 years of professional experience, but if you feel you’re the right candidate for the job please don’t hesitate to reach out!
Bachelor in computer science or higher (or a proven track record in IT).
Knowledge of helpdesk software (FreshService, Zendesk, Jira, …):
Good knowledge of software deployment automation and unattended installs
Knowledge of IT networks, systems & security
Security operations mindset
Excellent knowledge of Microsoft products and related services:
Windows 10, Windows Server
Active Directory, GPO, WSUS, DFS, Exchange Server, IIS, …
System Center Configuration Manager
Office 365 management and migrations
Azure or cloud environments
PowerShell scripting
Remote working techniques: Citrix, VPN, Remote desktop…
You’re familiar with: routers, switches, TCP/IP, DHCP, DNS, FTPS, VPN, HTTPS, …
Other relevant skills: Nessus, Qualys, antivirus, …
Background of IT security techniques is a plus (technology, procedures, …) and you can help with maintaining the ISO 27001 certificate and improve our ISMS.
Why this is(n't) for you
- You’re passionate about new technologies and the latest trends in IT.
- You're willing to learn, grow and manage your work independently
- You can handle multiple tasks together and can set priorities.
- You're communicative, assertive and an analytical problem solver.
- You’re an excellent communicator and a team player.
- You’re fluent in English (both verbal and written).
- Helping colleagues is not your primary goal in life; you prefer focusing on your own projects.
Our offer
What’s in it for you
We believe the best work comes from happy people.
Here are just a few of the professional and personal benefits you’ll experience at InSites Consulting.
Can’t get enough? Check out more of our favorite company & team perks!
Pay & benefits
- Competitive salary
- Flexi benefits
- Bonus plan based on company and team performance
- WeWork office space with meeting rooms, free coffee & beverages, play room, shower facilities, etc.
- Happy moments celebrated
A great place to work
Hear from the team
Our location
Where you'll work
Singapore
Our selection process
What to expect when you apply
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Our recruiting team will review your application and follow up on whether we’ll move forward with your application or not.
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We will take the time to learn more about you and share more details about the career opportunity.
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In this stage, we will combine a skill-and-knowledge test (related to the role you are applying for) with an interview, with two of your future team members.
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You will meet your soon-to-be Team Leader.
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After a positive evaluation, you receive an offer. In other cases, we always provide candidates with thoughtful feedback.
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