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IT Support Engineer

Timișoara IT Operations
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Your role

What is it about

We are looking for an IT Support Engineer to join our global IT Operations team and provide IT support to all internal users / employees by following the best practices in place. Together with the IT Operations team you will be responsible for the IT service desk & support of all the company's hardware and software. You are able to align different service desk and regions in one unified process and maintain an international IT infrastructure.
Your responsibilities

What you'll do

  • Support our end users on hardware and software.
  • Maintenance and setup of end user devices (Windows & Mac).
  • Management of the service desk, Office 365 and other licenses.
  • Create documentation and training materials.
  • Installation and support of IT equipment (Wi-Fi access points, printers, videoconferencing, etc).
  • Deploying new software and IT environment monitoring.
  • Security operations (access control, configuration, patches, security updates, vulnerability scanning).
  • Contact & follow-up with external suppliers for hardware purchases.
  • Asset and stock management (including wiping and disposal of devices).
  • You can do magical things with scripting (office automation tasks).
Your profile

What you'll bring

You have at least 3 years of IT experience. Bachelor in computer science or similar (or a proven track record in IT). Knowledge of helpdesk software (Fresh Service, Zendesk, Jira, etc). Knowledge of software deployment automation & unattended installs. Knowledge of IT networks, systems & security. Excellent knowledge of Microsoft products and related services: Windows 10, Windows Server Active Directory, GPO, WSUS, DFS, Exchange Server, IIS, etc. System Center Configuration Manager Office 365 management and migrations Azure or cloud environments PowerShell scripting Remote working techniques: Citrix, VPN, Remote desktop. Familiarity with routers, switches, TCP/IP, DHCP, DNS, FTPS, VPN, HTTPS, etc. Background of IT security techniques (technology, procedures, etc.) and ISO 27001 certificate is a plus.

Why this is(n't) for you

  • You’re passionate about new technologies and the latest trends in IT.
  • You're willing to learn, grow and manage your work independently
  • You can handle multiple tasks together and can set priorities.
  • You're communicative, assertive and an analytical problem solver.
  • You’re an excellent communicator and a team player.
  • You’re fluent in English (both verbal and written).
  • Helping colleagues is not your primary goal in life; you prefer focusing on your own projects.
Our offer

What’s in it for you

We believe the best work comes from happy people.
Here are just a few of the professional and personal benefits you’ll experience at InSites Consulting.
Can’t get enough? Check out more of our favorite company & team perks!

Pay & benefits

  • Competitive salary
  • Private health insurance
  • Private pension plan
  • Fulltime remote working possible
  • Reimbursement of lenses
  • Meal vouchers
  • Extra holidays based on seniority
  • Extra free days for special events
  • Massage chair in the office
  • Happy moments celebrated
  • Regular themed parties
  • Access to Bookster, the biggest online library
  • Holiday vouchers for Christmas and New Year
  • Relaxing areas with ping pong table, foosball table, Xbox
  • 25 days of holiday from the first year (including company closing between Christmas and New Year)

A great place to work

Hear from the team

“I’m co-leading our Media & Entertainment research team and as every team within the business, we are a company in the company. We have the liberty to decide which clients we work for, which subsectors we go after, decide on the strategy, how we meet our objectives and also how we design and deliver projects.”

Vincent Konings, Research Team Director

“The biggest thing that I truly love about InSites Consulting is how inclusive the company is; they are very people-cultured so you’re coming into a family of people that truly just care about each other.”

Puleng Thutlwa, Junior Research Consultant

“One of the things that’s always been really great at InSites Consulting is the career path. I started as a Junior Researcher, and I worked my way up through the ranks, and this has given me the opportunity to coach people, lead accounts, be a team lead, input into company strategy.”

Kev Lacey, Research Development Director

“InSites Consulting provides great opportunities for growth, based on your desired career path and your skills. We are a group of friendly and fun people to work with, and we help each other out to achieve our goals.“

Iuliana Rus, Project Manager

“As soon as you join InSites Consulting, you are immediately allocated to your coach. A coach to help you settle within the organization, but also to help with both your personal and career-related issues. The organization puts you in the driver’s set of your career. You determine whether you are ready for a promotion or not.“

Honest Muchabaiwa, Senior Data Analyst
Vincent Konings - jobsite testimonial Puleng Thutlwa - jobsite testimonial Kev Lacey - jobsite testimonial Iuliana Rus - jobsite testimonial Honest Muchabaiwa - jobsite testimonial
Our location

Where you'll work

Timisoara by InSites Consulting
Timișoara
Our selection process

What to expect when you apply

  • Our recruiting team will review your application and follow up on whether we’ll move forward with your application or not.

  • We will take the time to learn more about you and share more details about the career opportunity.

  • In this stage, we will combine a skill-and-knowledge test (related to the role you are applying for) with an interview, with two of your future team members.

  • You will meet your soon-to-be Team Leader.

  • After a positive evaluation, you receive an offer. In other cases, we always provide candidates with thoughtful feedback.

Are we a match?

Join the team!

Apply now
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