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22

Webinar: The Customer Journey Revolution

With consumer expectations rising, but above all constantly evolving, delivering top customer experience is difficult. So how can you get a constant finger on the pulse of your consumers and build truly consumer-centered CX solutions?

Join our online webinar on Tuesday January 22 and discover how we collaborated with our clients through our customer experience research program. Throughout the cases we will show you how we translated service design principles and contemporary CX frameworks into a flexible research program, built on the 4 pillars of consumer-led CX:

1. Agility & flexibility to keep up with the external world
In a world that is increasingly accelerating, we need to speed up our internal clock

2. Multiple iterations for maximum learning
Iterative feedback loops of testing, learning & adapting for maximum learning

3. Cross-functional teams to create buy-in
Customer-centricity is a conviction that must be shared across departments and drive all decisions in a transformation process

4. Insight activation for long-term impact
Continued enthusiasm & focus on consumers from the fuzzy front end until go-to-market is crucial to become a truly consumer-led company

We will demonstrate that this is the perfect storm for strong CX innovations – if you use your resources well. In order to really disrupt category conventions, it is important to source the right profiles (regular consumers, pro-sumers and business stakeholders) for the right challengeat the right moment in the process. Sign up now to find out how!

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News

InSites Consulting launches research automation tool Fluent

Research automation tool Fluent

With research automation on the rise, we’re excited to announce the release of our proprietary research automation software, Fluent, an end-to-end research automation tool for all consumer validation needs. The market research industry is at the tipping point of the automation wave. According to the latest GRIT report, automation is especially popular when it comes …

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InSites Consulting bolsters African footprint

InSites Consulting bolsters African footprint

Only one month ago we announced we’re accelerating our global growth ambitions with onboarding Mentha Capital, a private equity firm. Today we can already proudly announce the first fruits of this collaboration… Meet Columinate, South Africa’s first and leading modern insights agency and the latest addition to the InSites Consulting family. South Africa is the …

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Mentha Capital supports InSites Consulting in global growth ambitions

Mentha Capital supports InSites Consulting in global growth ambitions

We’re proud to announce that we’ll be teaming up with Mentha Capital to further support and accelerate our global growth ambitions. All current 13 managing partners remain fully committed to further grow the business organically and support a focused buy-and-build strategy. InSites Consulting pioneered digital market research in 1997 as a spin-off of Vlerick Business …

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Strong revenue growth in 2016

Strong revenue growth for 2016

Ealier this week we reported our growth figures for 2016, announcing a revenue growth of 18%. 2016 was also the year we expanded our business to the German market by opening a Düsseldorf office. With now five client-facing offices based in Ghent, Rotterdam, New York, London and Düsseldorf, we’re eager to keep expanding our international footprint: …

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How Great a Place to Work are we?

Great Place to Work

For three years in a row we participated in the Great Place to Work® program with the aim to measure and build a better workplace for our team (across country and department). First, we are grateful that a whopping 80% of our employees worldwide decided to participate in the 2017 survey. It shows their commitment …

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A new Council for ESOMAR

Niels for ESOMAR Council President

Yesterday ESOMAR, the global market research association, announced their newly elected ESOMAR Council. As a global organization (active in 130 countries), this Council has a major impact on the direction which our profession is evolving in, both locally and internationally. Like in every true presidential election, two candidates were standing for President, one of them …

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Enlarging our European footprint with a German office

Enlarging our European footprint with a German office

On the threshold of closing our fiscal year (June 30, 2016) with an organic growth of nearly 30%, we’re thrilled to announce the next episode in our international expansion… the opening of a Düsseldorf office! With innovation at the heart of our company, we have been recognized by GRIT (Greenbook Research Industry Trends) report as …

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InSites Consulting proudly reports double digit growth

We’re happy to announce that our revenues have grown with more than 20% throughout this fiscal year and we anticipate closing the fiscal (June 30, 2016) with € 23 million in revenues or a 30% organic growth. Our offices based in Ghent, Rotterdam, New York and London amount for respectively approximately 40%, 30%, 20% and …

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Industry recognition for the Insight Activation Studio

GOR Best Practice Award

Earlier this month, the German Online Research (GOR) Association rewarded the best of innovation in research with their GOR Best Practice Award. And this year, our Insight Activation Studio took the victory… At the German Online Research Conference in Dresden, we showcased one of our first running Studio’s, the Danone Activation Studio to the GOR Best Practice …

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