SITEisfaction 2021 – Capitec wins Best Digital Bank
Written by Anneri Venter / Stephanie Meyer
Launched in 2012, the SITEisfaction® report is our annual measure of customer satisfaction with digital banking services in South Africa. SITEisfaction® 2021 insights include internet banking, mobile banking, the threat of fraud, and changes in banking behaviour during the ongoing lockdown in South Africa.