Delphine Vantomme

Delphine Vantomme

Global Client Partner

 [email protected]

 +32 9 269 15 20

Ghent office

Evergemsesteenweg 195

9032 Ghent



Delphine joined InSites Consulting in 2007 as a fusion researcher to participate in multi-country research programs for global clients. Before joining the company, she studied Communication Sciences at Ghent University, Belgium, where she also obtained her PhD within the field of system-1 measurement techniques. Today, she is responsible across offices for global tech and services clients, incl. leading brands in automotive, bank and insurances, and health services.

With many years of experience in rolling out VOC programs, she brings strong consumer-centered thinking to innovation and customer experience challenges in fast-paced environments. She is also the co-author of our Customer Journey Revolution bookzine, a story on how to create truly authentic and consumer-centered experiences, that she shares with great passion for a wide variety of audiences.

My latest blog posts


3 Trends in Beauty

Written by Delphine Vantomme

Take a deeper dive into what trends are coming up in Beauty. A closer look at the industry from our What Matters Trend Report.

Disrupt or be disrupted, insurers step up your game!

Disrupt or be disrupted, insurers step up your game!

Written by Delphine Vantomme

On May 25-26, London welcomed Europe’s leading insurance companies at the CX Transformation: Insurance Conference to hold a debate on…

Social Media Impact

Social Media Impact 2014

Written by Delphine Vantomme

News is spread through different types of media. In the past, the focus for spreading news was on television, radio…