Delphine joined InSites Consulting in 2007 as a fusion researcher to participate in multi-country research programs for global clients. Before joining the company, she studied Communication Sciences at Ghent University, Belgium, where she also obtained her PhD within the field of system-1 measurement techniques. Today, she is responsible across offices for global tech and services clients, incl. leading brands in automotive, bank and insurances, and health services.

With many years of experience in rolling out VOC programs, she brings strong consumer-centered thinking to innovation and customer experience challenges in fast-paced environments. She is also the co-author of our Customer Journey Revolution bookzine, a story on how to create truly authentic and consumer-centered experiences, that she shares with great passion for a wide variety of audiences.