Research communities, online discussions boards, bulletin boards, insight ecosystems… what’s in a name.
Over the past decade, online insight communities have been characterized by an exponential growth, spurred by brands more actively investing in becoming more ‘consumer-centric‘. Yet, this rapidly increasing popularity brought confusion, as there is no common jargon, not a shared set of best practices.
In this bookzine, we aim to bring clarity by defining four different community types, each linked to a concrete research need, illustrated with best practices.
Why structural collaboration is the new modus operandi.
To survive and even thrive in turbulent times, businesses need to keep a finger on the pulse to understand the consumers’ changing needs and wants. This requires commitment in listening to the voice of the consumer, and installing a culture and infrastructure where consumer insights are an integral part of the business. It requires ‘consumer centricity’.
Who to involve to get the most out consumer collaboration.
Still too often, collaboration initiatives are limited to asking consumers for the occasional feedback. Yet, to become truly consumer-centric, brands need to shift from simply listening to consumers, to collaborating with them. It’s about embracing the power of the 90, the 9 & the 1; or collaborating with the right consumer for the right task.
What research activities for the right business challenge.
Human behavior is a complex interplay between actions, cognition and emotions. Yet, the fact that we think & feel and do & make, is what makes us human. Understanding human behavior is thus challenging and requires mixing multiple approaches to get to a full 360° picture. Choose the right blend of ‘think’, ‘feel’, ‘do’ and ‘make’ activities for your business challenge.
We’d love to showcase what Insight Communities can do for your brand. So get in touch to request your showcase!
Sustainability is a key concern amongst consumers, and this has only increased with the COVID-19 pandemic. This bookzine highlights some of the key barriers amongst consumers as well as their expectations towards brands, through proprietary research, expert interviews with sustainability executives from several industries, and brand illustrations.
Better Together Vol. 3: The power is in the mix
Posted on May 12, 2021 - 2 min read
Human behavior is a complex interplay between actions, cognition and emotions. In this bookzine, we showcase how to choose the right blend of ‘think’, ‘feel’, ‘do’ and ‘make’ research activities for the right business challenge.
The Innovation Machine
Posted on April 27, 2021 - 1 min read
To meet changing consumer needs in a category with more choice than ever before, Anheuser-Busch overhauled their product development process in 2018. iWeek, A-B’s annual strategic innovation initiative with people centricity at the core, has evolved over the past 3 years, yielding exceptional results.